#csun12 Twitter statistics and content analysis by @maccymacx

Chart showing #csun12 hashtag between 27/02-03/03/2012Over the next couple of days I plan to upload Twitter statistics and content analysis for 27th Annual International Technology and Persons with Disabilities Conference (CSUN’12). To do this I will be using #csun12 hashtag from Monday 27th February to Saturday 3rd March 2012.

— Data correct as of 03/02/2012 at 08:39PST.

Total tweets:

4,880 including retweets and @ mentions (see graph on right)

Associated hashtags

#csun12, #a11y, #perfecta11y, #wacol, #accessibility, #a11ysociety, #accessgrade, #gerijewell, #etext,

#bs8878, #ipad, #newblack, #w3c, #blind, #csun2012, #socialmedia, #ibm, #html5, #tweetup, #accessibilité,

#ixd, #619, #mobile, #windows, #techcomm, #ios, #braille, #bsi, #road2csun, #aac, #apps, #adobe, #web,

#html5a11y, #accessu, #autism, #kinect, #twitter, #aria, #webable, #twitpix, #video, #awesome, #axs,

#inclusivetlc, #assistivetechnology, #sandiego, #media, #disabilities, #tobii, #ipad2, #slpeeps, #disability,

#android, #tapit, #csun13, #spedchat, #wcag, #windows8, #moodle, #longdesc, #oi_vote, #blindness,

#description, #epub, #microsoft, #newtwitter, #ipad3, #205, #accessiweb, #seo, #html, #csunsocial,

#csuntweetup, #deaf, #webdev, #edtechbc, #technology, #win8, #usability, #a11yla, #pdf, #aphasia,

#apraxia, #assistive, #ally, #windoweyes, #road2csun, #olderixd, #cost, #eowg, #petition

Tweet Locations:

  • USA
  • Canada
  • France
  • UK
  • Germany

Key communities tweeting:

  • Technology
  • Bloggers
  • Students
  • Engineers
  • News
  • Politics

Sentiment analysis

  • 25% positive sentiments
  • 1% negative sentiments
  • 74% neutral sentiments


  • 82% male
  • 18% female

Top 3 Retweets

  1. RT @maccymacx: WCAG 2.0 success criteria: keyboard accessible Facebook 14%, LinkedIn 29%, Youtube 0%, Google Plus 0% and Twitter 0%. #CSUN12
  2. RT @SeroTalk: All of the @serotalk Podcast interviews from #csun12 are now available on SPN Radio available from the front page of iBlin …
  3. RT @gwmicro: #CSUN12 Window-Eyes and Windows 8 Presentation now available online:http://t.co/DgRqeINo

Top 10 tweeters:

  1. @maccymacx
  2. @yahooaccess
  3. @jennison
  4. @dboudreau
  5. @goodwitch
  6. @webaxe
  7. @slewth
  8. @mpaciello
  9. @karlgroves
  10. @blindbargains

Other twitter users include:

@leoniewatson @pauljadam @iheni @joedolson @scenariogirl @a11ymedia @whitneyq @ppatel @serotalk

@jared_w_smith @aseanidpp @graceapp @a11yconf @oliviernourry @mike107designs @lflegal @wahlbin

@stcaccess @nethermind @gba11yday @dennisl @canadian_diva @easychirp @csuncod @wendyabc

@johnfoliot @terrillthompson @stevefaulkner @pyyhkala @googleaccess @vick08 @gwmicro @charjtf

@dbo75 @clydewii @accesssandiego @uxprinciples @hanshillen @sinabahram @mongoose_q @msftenable

@kelsmith @christiane @mactoph @ladymoonan @chadleaman @samuelsirois @looktel @ibmaccess

@gbla11yday @mikecalvo @jesse_a11y @mediaaccessaus @lordjeff @accessforall @webaim

@marcoinenglish @salesforce @kmactane @audaciouslife @martinlittler @arigaud_pro @accessibledaisy

@jfc3 @mollydotcom @robert_sinclair @hkramer99 @dequesystems @knowbility @feather @senderogps

@ricky_enger @berkeleyblink @web @marcozehe @leonie_watson @vincent45nord @paciellogroup

@pooja_nahata @kevinchao89 @lisamareedom @jage9 @cptvitamin @jonhassell @sallycain @nfb_voice

@swimsy @mattmay @sonnentuete

Analysis of final day of conference (2/03/2012)


  • 998 tweets generated
  • 480 original tweets
  • 81 @ mentions
  • 861,444 impressions reaching an audience of 258,898 followers

Top 3 by number of impressions:

  1. @maccymacx: 57.460
  2. @mpaciello: 41,580
  3. @cindyii: 41,447

Top 10 by number of tweets in last 24hrs:

  1. @maccymacx: 68
  2. @slewth: 47
  3. @kmactane: 31

5-stage process for social media change at #CSUN12

Interview Participant Using Social Media and Assistive Technology
Interview/observation participant using social media and assistive technology

Short Title: aOSN-cp model to assist social media change

Strap line: An aOSN-cp model to support online social network users with cerebral palsy when providers introduce change.

Conference: 27th Annual International Technology and Persons with Disabilities Conference (CSUN’12)

Type: Lecture | Session Length: 60 minutes

Date/Time: Friday, March 2, 2012 – 4:20 PM PST

Location: Madeleine CD, 3rd Floor

Session webpage: http://bit.ly/MakaylaLewis-CSUN12

Internet use in the United Kingdom is almost the highest in Europe, with over 65% of households accessing the Internet […]. Forty-nine percent of these users are using online social networks (OSNs) like Facebook, Twitter, Bebo and YouTube and are now making over 24 million visits a month [1, 2, 3]. Nevertheless, OSNs are often directed at people without disabilities. Existing human-computer interaction (HCI) literature suggests that OSNs have the potential to help people with cerebral palsy (cp) to overcome their mobility, access and communication limitations to enable communication independence [4, 5]. As conventional communication methods like face-to-face communication, telephone communication and text message communication are often difficult to use and can limit the opportunities for these users to engage in successful socialization […]. Therefore people with cp often see online communication especially OSNs as an attractive alternative [5, 6]. In spite of this, there have been no studies that solely look at OSN experiences and challenges faced among users with cp. The goal of this research was to address this gap in the research to make this community visible.

An exploratory interview study was carried out. The study explored the experiences and challenges faced when users with cerebral palsy use OSNs. Fourteen semi-structured interviews were carried out consisting of participants with different types of cp. The study found, among other factors, that abrupt and frequently changing online social networks slowed down and or prevented use [4]. For example during September 2011 Facebook.com introduced three functional changes that included a revamped friend lists, real-time news ticker and a subscribe button. Subsequently during the following month further changes that included a major overhaul of user profiles, new applications for playing music and watching videos were deployed. Such changes often affect assistive technology resulting in users relearning the number of clicks when using switches, making interacting with OSNs time-consuming. In spite of this, the study also identified that the technology is a vital way for users with cp to communicate with friends and family and would continue to play a key role within their lives.

To further explore the affects of abrupt and frequent changing OSNs a longitudinal web 2.0 monitoring and analysis study was carried out. The study identified how OSN Twitter.com changes, specially # Old Twitter to # New Twitter, are introduced, their affect on users, and the factors that encourage change acceptance and non-acceptance. More than 950,000 tweets mentioning #(hashtag) New Twitter were posted between September 2010 to February 2011, however the 60-minute lecturer will focus on 600 tweets from key discrete occasions: peaks. The results of the study were used alongside common change management approaches and theories to develop an innovative 5-stage process for online social network change (aOSNcp) for OSN change agents to follow. The process defines the requirements for successful online social network change including the OSN change agent responsibilities before, during and after the change.

The lecture will summarize the exploratory interview study; introduce the key inhibiting factor and the examination of New Twitter; and present the aOSN-cp process as a method to assist online social network providers during user interface change process without alienating users with cp. A video of Makayla’s lightning talk “Developing a 5-stage process for online social network change: a focus on users with cerebral palsy” at January’s Web Accessibility London meetup has been made available to summarize this lecture.

[vimeo http://vimeo.com/37237102]


[1] eNation reports – Social networking sites lock out disabled users – AbilityNet. Available: http://www.abilitynet.org.uk/enation85 [1/28/2011, 2011].

[2] DUTTON, W.H., HELSPER, E.J. and GERBER, M.M., 2009. The internet in Britain: 2009. Oxford Internet Institute.

[3] OFFICE FOR NATIONAL STATISTICS, 2009. Internet Access 2008 Households and Individuals. Office for National Statistics.

[4] LEWIS, M., 2010. Cerebral palsy and online social networks, Proceedings of the 12th international ACM SIGACCESS conference on Computers and accessibility, 2010, ACM, pp. 243-244.

[5] BALLIN, L. and BALANDIN, S., 2007. An exploration of loneliness: Communication and the social networks of older people with cerebral palsy. Journal of Intellectual and Developmental Disability, 32(4), pp. 315-326.

[6] DOBRANSKY, K. and HARGITTAI, E., 2006. The disability divide in Internet access and use. Information, Communication & Society, 9(3), pp. 313-334.

[7] THOMAS, D.R., 2006. A general inductive approach for analyzing qualitative evaluation data. American Journal of Evaluation, 27(2), pp. 237.

Contributing to #BBCOuch! Talk Show #72: Social Media [Audio]

Last month I contributed to a podcast by BBC Ouch! a talk show that discussed how disabled people (including my research population: cerebral palsy) use social media:

How are disabled people using social media? we’re joined by uber tweeter, Facebooker and campaigning blogger Lisa Egan; startup internet businessman Martin Sibley; and PhD student Makayla Lewis who is researching accessibility of social media for people with cerebral palsy. – http://www.bbc.co.uk/blogs/ouch/2011/06/ouch_talk_show_72_social_media.html

Recording at BBC Broadcasting House was an enjoyable and insightful experience, and I hope you find the podcast useful:

Note: 37.43min podcast also includes other BBC Ouch! items

Download: .mp3 at http://downloads.bbc.co.uk/podcasts/radio/ouch/ouch_20110628-0915a.mp3 or .rtf transcript at  http://www.bbc.co.uk/ouch/podcast/transcripts_2011/ouch_talk_show_transcript_ep72.rtf

p.s. as you listen to/read this blog I have still not listened to it, too nervous 🙂 

Inside #NewTwitter at #HCID2011

The affects of changing social networks on people with motor disabilities

When: 19 April 2011 at 1PM – 1.40pm

Where: HCID Open Day 2011 at City University London

Free tickets: http://www.eventbrite.com/event/1365743977/estw

Today, social networking websites like Facebook, MySpace and Twitter have emerged as leaders and draw in hundreds of millions of international users. In the UK 49% of Internet users are using social networks however these websites are often directed at persons without disabilities. Existing HCI literature suggests that social networks have the potential to help people with cerebral palsy to overcome their mobility, access and communication limitations to enable communication independence.

Considering an exploratory interview study that explored the experiences and challenges faced when people with cerebral palsy use social networks (see: http://portal.acm.org/citation.cfm?id=1878852 for ASSETS’10 paper). It identified that abrupt and frequently changing social networks were the most challenging often slowed down or prevented use. Such changes can often affect assistive technology resulting in users re-learning the number of clicks when using switches. Statements like :

“Carer: with the switch she knows how many times she is going to click and press there and there … they are changing she has to learn new … it makes time slow because they keep changing. User: yes” which are often reported by users and reiterated by their carers.

These issues often make interacting with social networks time-consuming. In spite of this, the study recognized social networks as a vital way for these people to communicate and would continue to play a crucial role within their lives. To further explore the effects of abrupt and frequent change within social networks a qualitative study that explored Twitter.com change approach from #OldTwitter to #NewTwitter was carried out. Almost 1 million tweets mentioning #NewTwitter were posted between September 2010 to February 2011. However this presentation will focus on the pilot study that analyzed 600 tweets based on discrete occasions. The study identified the change approach used by Twitter.com, global peaks, moreover the change acceptance among its users, together with positive and negative aspects of #NewTwitter. The findings from the pilot study formed the basis for a main study were a further 18,100 tweets were examined. The purpose of this research is to develop a change approach for social networks that has minimal affect on users with cerebral palsy.

During the presentation Makayla Lewis will briefly provide a background of her PhD research; findings from exploratory interview study; social media monitoring tools; the role of the qualitative analysis approaches and software and pilot study findings. She will end the presentation by listing solutions to challenges faced when researching users with motor impairments.

Experiencing online social networks with #cerebralpalsy at #ASSETS10

After a highly enjoyable, yet lengthy, process of collecting interview data that investigated computer, internet and online communication use among adults, age 18 and above, with cerebral palsy (2009/10). I began the publication process (central to all PhDer’s) consisting of countless presentations, seminars, talks, round table discussions etc. however an “academic” conference paper was proving illusive. Until July, when I was presently surprised that my work on motor disabilities concerning accessible social media appeared to intrigue #ASSETS10 (The 12th International ACM SIGACCESS Conference on Computers and Accessibility). I was awarded an ACM SIGACCESS Scholarship to attend the conference and my poster paper “cerebral palsy and online social networks” was accepted. This coming Monday (25 October 2010) during poster session 1, I will be presenting a poster concerning my 2009/10 study, were I will discuss:

… the experiences and challenges faced when people with cerebral palsy use online social networks (OSNs). Fourteen interviews were carried out consisting of participants with different types of cerebral palsy. The study identified the reasons for use and non-use and also discovered key themes together with challenges that affected their experiences. For example abrupt and frequently changing online social networks were reported to slow down or prevent use… In spite of this, participants reported that OSNs were a vital way to communicate, and even though these themes and challenges are occurring, they indicated the technology would continue to play a vital role within their lives. To read more about my work please go to: http://portal.acm.org/citation.cfm?id=1878803.1878852

ASSETS10 Cerebral Palsy and Online Social Networks Poster
#ASSETS10 Cerebral Palsy and Online Social Networks Poster

As #ASSETS10 appears to promote itself as a forum concerning “computing and information technologies to help persons with disabilities and older adults” I look forward to engaging with said community through discussions, innovative demonstrations and hopefully “engaging” presentations.

A follow-up blog to follow, watch this space.